Introduction:

This Terms of Service/Refund Policy outlines the terms and conditions governing the use of the Comfy Foods Online Store/WhatsApp channels.

Kindly familiarise yourself with Terms of Use as it contains important information concerning your rights and responsibilities when utilising our site/WhatsApp channels. Should you have any queries concerning our Terms of Use, kindly contact on info@comfy-foods.

By accessing and using our site/WhatsApp channels, you agree to comply with these terms.

Persons under 18 must obtain their parents’ or legal guardians’ authorisation, consent and permission prior to accessing our website and utilising our site/WhatsApp channels.

  1. Pricing, Ordering and Payment:

Prices will be charged as displayed on site and subject to availability. Prices include VAT. Special promotions may be subject to conditions including stock availability.

All orders placed through our website, WhatsApp or on Email are subject to acceptance and availability.

Prices for products and shipping are clearly stated on our website and are subject to change without notice.

Once an order is placed this implies an offer to purchase and upon receipt of a confirmation from Comfy Foods constitutes that the order has been accepted and will not affect the validity should we fail to notify you of acceptance and or confirm receipt of the order.

Payment must be made in full at the time of collection.

  1. Returns and Exchanges:

Perishable items cannot be returned due to the fact that a customer had a change of mind in respect of the particular purchased item, this is due to public and food safety regulations.

  1. Refunds:

Refunds will be issued if a cash receipt can be shown and there is a valid reason for the return.

  1. Product Sales, Quality and Availability:

Products are sold in South African Rand (ZAR) and subjected to availability. The sale of products online is subjected to availability and Comfy Foods reserve the right to change the specifications or discontinue the products or service without notice. We will inform you as soon as products, services and offers change.

Stock availability is affected by numerous factors; therefore, availability cannot be guaranteed. If we cannot supply the specific item a substitute product will be offered where applicable and possible.

We strive to provide products of the highest quality.

It is important to read and adhere to the product labels and ingredient lists, especially if you have any allergies or dietary restrictions.

We cannot guarantee that our products are free from allergens or cross-contamination, as they may be processed in facilities that handle allergenic ingredients.

  1. Limitation of Liability:

You hereby indemnify us, our employees, agents, associated companies, directors and/or officers for any direct, indirect, incidental, consequential, or punitive damages arising from the use or inability to use our website or products.

  1. Governing Law:

These terms and conditions are governed by and construed in accordance with the laws of the Republic of South Africa

Any disputes arising out of or related to these terms shall be resolved by the courts of South Africa.

If any clause or sentence in these Terms of Use is held by a court of law to be void, illegal or unenforceable, the remaining provisions hereof will not be affected and will remain of full force and effect.

  1. Content errors:

Errors do happen as a result of human error, and we will always strive to meet our obligation as a responsible retailer. In this event, no orders will be accepted if such an error is identified as a result of a material error. Images on our website might vary from the product packaging.

  1. Amendments:

We reserve the right to modify or update these terms and conditions at any time without prior notice. Such amendments will take effect when published.

It is your responsibility to review this policy periodically for any changes.