How we handle your personal information

1. Introduction

Comfy Foods ("the Company", "we", "us" or "our") respects your privacy and is committed to protecting your personal information in line with the Protection of Personal Information Act, 2013 (POPIA) and the applicable laws of South Africa.

This Privacy Policy explains how we collect, use, store and share your personal information when you visit our website, complete a form, download a price list, enquire about trade or franchise opportunities, or otherwise interact with us.

2. Information We Collect

We may collect and process the following categories of personal information:

• Contact details such as your name, email address and phone number.
• Business details you provide when submitting trade, bulk or franchise enquiries, such as your business name and type.
• Details of price list download requests, including the information you submit through the request form.
• Communications you send us, such as emails, messages or completed forms.
• Technical information about your visit, such as your IP address, browser type, device and pages visited (see our Cookie Policy).

3. How We Use Your Information

We use your personal information for the following legitimate business purposes:

• To respond to your enquiries and provide information about our products and stores.
• To fulfil price list download requests and send you the requested information by email.
• To assess and respond to trade, bulk, supplier and franchise enquiries.
• To improve our website, products, services and customer experience.
• To comply with our legal, regulatory and operational obligations.

4. Sharing of Information

We do not sell your personal information. We may share your information with trusted service providers who help us operate our business (such as email or hosting providers), or where required by law. Such parties are only given access to the information necessary to perform their function and are expected to handle it confidentially.

5. Data Retention

We retain your personal information only for as long as is necessary to fulfil the purposes for which it was collected, or as required by law. After this period, we securely delete or anonymise the information.

6. Your Rights

In terms of POPIA, you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or outdated information.
• Request deletion of your personal information, subject to legal requirements.
• Object to the processing of your personal information in certain circumstances.
• Withdraw consent where processing is based on your consent.

7. Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, damage or disclosure. However, no method of transmission or storage over the internet is completely secure.

8. Links to Third-Party Websites

Our website may contain links to third-party websites, including social media platforms. We are not responsible for the privacy practices or content of these external sites and encourage you to review their privacy policies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page, with the updated date reflected above. Continued use of our website after changes indicates acceptance of the revised policy.